Frequently Asked Questions

Get answers to common questions about Consultation in Person or Virtual (Required for New Color, Braiding or Extension Clients).

Bring photos of desired styles, a list of previous chemical services, current haircare routine, and questions. If virtual, have good lighting and show roots and length. This helps us assess feasibility, matching, and required prep for a safe, successful service.

Consultations generally last 15 to 30 minutes for straightforward requests, and up to 45 minutes for complex color corrections, braiding patterns, or extension planning. We allow extra time to discuss maintenance, pricing, and any allergy or sensitivity concerns.

We require a small consultation fee for new color, braiding, and extension clients to reserve time and cover professional assessment. This fee is often applied toward your service if booked within a specified timeframe; contact us for current policy details.

Yes. Our virtual consultations are thorough: stylists review photos and live video of your hair, discuss history and goals, and provide realistic plans. For complex texture work or extensions we may schedule an in-person follow-up for precise measurements and scalp checks.

Schedule at least two weeks ahead for color transformations or extension installations to allow planning, product ordering, and any necessary pre-treatment. For standard consultations we can often accommodate sooner availability; book early to secure preferred stylists and times.

Yes, we provide transparent cost estimates based on your consultation details, including product, labor, and maintenance. Final pricing may vary after in-salon assessment but you'll receive a clear range and written estimate before booking services to avoid surprises.